Support
How can we help?
Help Centre
Contact us
Can’t find it? Email our support team at [email protected] and a real person will get back to you. We’re here 8am to 8pm, Monday to Sunday, including for side effects or anything else that worries you.
Where's my order?
Once a clinician approves your treatment, it’s sent out with tracked delivery and you’ll get tracking details by email. If it hasn’t arrived when expected, contact our support team and we’ll chase it.
Updating your payment details
Log in to your account to update your card, or contact our support team and we’ll help. Your next payment will use the new details.
Changing your delivery address
Update your address in your account before your next order is sent out, or contact our support team. If an order has already gone, get in touch and we’ll see what we can do.
How do I cancel or pause?
Log in to your account, or contact our support team. There’s no contract and no retention agent. If stopping suddenly isn’t a good idea for your treatment, we’ll tell you how to do it safely.
What if the clinician says no?
Then you’ll get a full refund. The clinician will explain why, and may suggest another option, more information, or a chat with your GP. Saying no is part of the job.
Side effects and what to do
Most side effects are mild and settle, but don’t sit on anything that worries you. Contact our support team. If you think you’re having a serious reaction, call 999 or go to A&E. For urgent advice that isn’t an emergency, call 111. You can also report side effects to the MHRA Yellow Card scheme.